Terms & Conditions

Heart On Heel Ltd Trading as 'Rose Rankin' terms and conditions of sale

www.roserankin.com is a site [the "Website"] operated by HEART ON HEEL Limited trading as 'Rose Rankin' ("Rose Rankin" "we", "us" or "our"). We are company registered in England and Wales under company number 8900374 and with our registered office at 3-4 Holborn Circus, London EC1N 2HA. Our VAT number is 195533775.

These Terms & Conditions of Sale, Privacy Policy, Delivery and Returns terms and any other terms available on our Website or otherwise provided to you tell you important information about us and the legal terms and conditions on which we show, sell and deliver our products listed on the Website (the "Products") to you (together, the "Terms").

These Terms and in particular these Terms and Conditions of Sale will apply to any contract between us for the sale of Products to you (the "Contract"). Please read all of our Terms carefully and make sure that you understand them, before ordering any products from our Website. Please note that before placing an order you will be asked to agree to the Terms. If you refuse to accept the Terms, you will not be able to order any Products from our Website.

You should print a copy of these Terms or save them to your computer for future reference.

We may modify the Terms of Sale from time to time therefore please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the Website or refrain from making any purchases of Products. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration

To use some of the services or features made available to you on this Website you will be given the option to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@roserankin.com. We may also change registration requirements from time to time.

If you are under 16 you must let your parent or guardian know about Rose Rankin's Privacy Policy before you register to use the Website or any of the Website's services including purchasing Products. 

The account password you provide should be unique and kept secure, and you must notify Rose Rankin immediately of any breach of security or unauthorised use of your account.

Please refer to our Privacy Policy for information about how we use and store your data.

Eligibility To Purchase

In order to purchase Products on the Website you must be over the age of 18.

You will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. 

The purchase of Products via the Website is available only to those who have been issued a valid credit/debit card by a bank acceptable to Rose Rankin, whose applications are acceptable to Rose Rankin and who have authorised Rose Rankin to process a charge or charges on their credit/debit card in the amount of the total purchase price for the Products. Rose Rankin reserves the right to restrict multiple quantities of Products being purchased by any one customer or delivered to a particular postal address.

By making an offer to purchase Products, where Rose Rankin feels necessary, you expressly authorise us or our selected third parties to perform credit checks on you or to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation all of the above in order to authorise and validate your purchase of Products.

Rose Rankin reserves the right in its absolute discretion to refuse the purchase of Products based on any information received from the aforementioned checks or otherwise.

Please refer to our Privacy Policy for further information about how we may use your data. 

Orders

All orders are subject to acceptance by Rose Rankin at Rose Rankin's discretion and availability of Products.

Products in your shopping basket are not reserved and may be purchased by other customers.

Rose Rankin offers Products for sale that are in stock and available for dispatch from our distribution centre.  

If you have registered your email address for notification of the arrival of a specific product featured on our Website, we will attempt to notify you by email within 48 hours of the Product becoming available on the Website. Please be aware that on occasion certain products that are in particularly high demand may sell out during this period and Rose Rankin cannot accept any liability in such circumstances.

Pricing & Policy

Prices shown on the Website are in GBP and are inclusive of VAT at the applicable rate. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process you order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing, we do not have to provide the Products to you at the incorrect (lower) price.

The price of a Product does not include delivery charges. Our delivery charges are as detailed on our Delivery and Returns page on the Website as amended from time to time.

If you are a customer whose credit/debit card is not denominated in Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Acceptance Of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Orders placed by telephone will not receive an email acknowledging the details of your order. 

Unless you cancel your order, acceptance of your order and completion of the contract between you and Heart on Heel Limited will be formed when we email you to confirm the goods have been dispatched (the "Contract"). The Contract is therefore concluded in London, England and the language of the Contract is English.

We reserve the right not to accept your order, or to cancel the order and your Contract with us at our discretion and in the event, for example, and without limitation, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within these Terms and Conditions of Sale.

We may also refuse to process and therefore cancel a Contract for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Products from the Website whether or not that Product has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Payment

Payment can be made by Visa, MasterCard, Visa Debit, Visa Delta, Electron or PayPal. Payment will be debited and cleared from your account upon dispatch of your order by Rose Rankin. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Rose Rankin, we will not be liable for any delay or non-delivery. 

We  take reasonable care to keep the details of your order and payment secure in accordance with our Privacy Policy and in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Please see our Privacy Policy for more details.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers unless otherwise stated, and must be redeemed by the date published, if provided.  Any discount for registering an account can be redeemed only once per customer and delivery/billing address. Not valid in conjunction with any other promotion or discount.

Insurance

Rose Rankin insures each Product during the time it is in transit to you until it is delivered to your specified delivery address. We require a signature on delivery of your Products, at which point all responsibility and liability in and to your Products passes to you. 

Use Of Our Products And Our Liability

We only supply the Products for domestic and private use. Rose Rankin shoes are designed as casual footwear. They are not intended for use while playing sports or athletic exercise. They are not to be submerged in water or put in the washing machine.

Furthermore, you agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any discomfort or harm to your feet nor for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not however in any way exclude or limit our liability for death or personal injury cause by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and defective products under the Consumer Protection Act 1987.

Returns & Exchange

Our Policy

Please see our Delivery and Returns terms on our Website for more information.

Colours and Sizes

We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the images of the Products are for illustrative purposes only as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Furthermore although we have made every effort to be as accurate as possible, because our Products are individually handmade, there may be some irregularity as to the size.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in or to the Website and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

Your use of and access to the Website and its contents, which includes without limitation all graphics, photographs, sounds, music, video, audio or text, trademarks (registered or unregistered), software and all HTML and other code contained in or in relation to this Website ("Contents"), grants  you no rights in such Content or in relation to the Website. 

You may print off one copy and may download extracts of any pages from our Website for your personal use only. You must not use any part of the Content for commercial purposes without Heart on Heel/Rose Rankin's prior express written consent.

If you wish to make any use of the Website or its Contents other than as permitted in the Terms, please contact Rose Rankin at info@roserankin.com.

Our Website

Whilst we try to ensure that the information on this Website is always accurate and complete we do not guarantee that the Website and its Contents are always up to date, accurate or error-free. We do not guarantee that the Website and its Contents will always be available or uninterrupted. We may update, suspend, withdraw or discontinue or change all or any part of the Website without notice.

All Content and information on the Website is provided for general information only. It is not intended to amount to advice on which you should rely.

Linking

You may link to our home page provided that you do so in a way which is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement by us when that is not the case.

We reserve the right to withdraw linking permission without notice.

Third Party Sites

We may include hyperlinks on our Website to other websites or resources operated by parties other than Rose Rankin, including advertisers. Rose Rankin has not reviewed all of the websites linked to its Website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

Miscellaneous

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on the webpage if this happens.

You may only transfer your rights or your obligations under these Terms and Conditions of Sale to another person if we agree in writing.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under the Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Governing Law

The Terms including these Terms and Conditions of Sale together with any other of our policies and procedures will be governed by and construed in accordance with the laws of England and Wales and you and we hereby agree to the exclusive jurisdiction of the courts of England and Wales.